What does Infor CRM do?

Infor Customer Relationship Management (CRM) software provides a complete view of every customer touch point across your sales, marketing, customer service, and support teams that will enable you to maximize the impact of every interaction.

What are key features of a CRM system?

Core CRM features:

  • Contact management. Stores contact information such as names, addresses, and social media accounts in a searchable database.
  • Interaction tracking.
  • Lead management.
  • Email integration.
  • Document management.
  • Quotes/proposal management.
  • Pipeline management.
  • Workflow automation.

What is CRM in information system?

Customer relationship management (CRM) is a technology for managing all your company’s relationships and interactions with customers and potential customers. When people talk about CRM, they are usually referring to a CRM system, a tool that helps with contact management, sales management, productivity, and more.

What are the features and objectives of CRM?

The main purpose of CRM is to drive profit by helping companies effectively track the relationship with current and future customers. It can involve any or all customer-oriented processes in a company, such as sales, marketing, and technical support.

What is Infor revenue?

3.2 billion USD (2019)

What are the objectives of CRM?

Companies today usually cite the following objectives as main motives for CRM implementation: Sales optimisation. Retaining established customers. Improving customer satisfaction.

What are the main objectives of CRM?

4 CRM Objectives And Goals To Set

  • Improved Customer Satisfaction. Happy customers are loyal customers and they also offer good word of mouth advertising, which can be invaluable.
  • Improve The Efficiency Of Your Business.
  • Expand You Customer Base.
  • Enhance Your Sales And Support Teams.

What do you need to know about Infor CRM?

Infor Customer Relationship Management (CRM) software provides a view of every customer touch point across an organization’s sales, marketing, customer service, and support teams. Rich customer profiles and sales productivity tools can help users to identify opportunities to maximize the impact of each interaction and streamline sales activities.

What are the features of a CRM platform?

A CRM platform is instrumental in terms of collecting data on customer satisfaction. Some products also incorporate customer service capabilities to further support customers.

What do you need to know about Infor CloudSuite CRM?

What is Infor CloudSuite CRM? Infor CloudSuite CRM is a cloud-based system that helps companies cater to and understand customers through sales, marketing and customer service activities. It helps with operations and handles outreach.

Which is the Best Outlook integration in Infor CRM?

PROS: “XBar”, Infor CRM’s Outlook integration solution, is one of the best Outlook integrations on the market. It’s evident it put in tons of time and resources into the product. It also has one of the very best (and easiest to use) mobile clients for mobile sales teams.