The effects of a pandemic, like other disasters, natural or man-made, can be mitigated by effective communication among crisis management personnel and with the public. The need for rapid, reliable, consistent, effective and efficient communications is critical. In addition, particularly in a pandemic, the ability to target messages only to those affected is critical in avoiding panic and misspent resources. The use of Interactive Voice Response (IVR) technology permits nearly instantaneous automated message delivery to healthcare workers, first responders and the public.

Reprinted with Permission from Twenty First Century Communications