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During a crisis, an agency’s inbound telecommunication system can be overwhelmed very quickly with calls from customers or the public. This situation can make carrying on normal operations next to impossible. However, with inbound Virtual Response Unit (VRU) capacity, calls can be transferred to FAQ lines and filtered away from core operations. The ability to protect the technical core is one of the greatest attributes of inbound VRU.
Reprinted with Permission from Twenty First Century Communications
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Industry IDS, Inc. – Online Tradeshow, Exhibition, & Buyers Guide Solutions
