GemaTech`s BCM is the first, and (to the best of our knowledge) the only system currently available delivering a credible Disaster Recovery/Business Continuity solution for both conventional businesses and call center switches enabling 100% of your workforce to be fully operational, including intelligent call routing of individual Dial In Direct numbers (DID`s) to any remote location, minutes after disaster strikes... a totally unique solution available in the marketplace today.
GemaTech`s business continuity products (BCM) deliver arguably the only credible business continuity solutions for both conventional businesses and call centre switches in that they can instantaneously re-route all of a company`s incoming calls enabling 100% of the workforce to be fully operational minutes after disaster strikes!
GemaTech`s BCM provides a solution to deliver instantaneous and seamless re-routing of all incoming calls received via your telecommunications system on an individual DID basis to any alternative location of your choice. Available to both conventional businesses and call center operators, truly instantaneous ``business as usual`` continuity planning can now be delivered should your existing telecommunications infrastructure fail for any reason – fire, flood, gas leak, road work, access denial, and any other event you might think up.
Business Continuity Manager
``A disaster is any unwanted significant incident which threatens personnel, buildings or the operational structure of an organization which requires special measures to be taken to restore things back to normal``
Keep the lines of communication open. In the event of a natural or man made disaster such as fire, flood or theft would your business be able to keep talking? With Business Continuity Manager, it would.
The costs of any breakdown in telecommunications can be huge and the impact on lost sales and damaged customer confidence can be disastrous. It is therefore vital to have a full business continuity solution for your telecommunications, just as you may have for your IT infrastructure.
Up until now the cost of standby telephony has been prohibitive for many call centers and for many other companies that rely on the telephone, but now Business Continuity Manager (BCM) from GemaTech provides the breakthrough. BCM uses dial-up connections to provide a business continuity solution that is both affordable and secure.
BCM is the first, and (to the best of our knowledge) the only system currently available to provide true telecommunications recovery in the event of a disaster for any (in effect most, if not all) companies reliant upon their telecommunications system. Based upon GemaTech`s ACD technology, BCM provides an unprecedented level of management, flexibility and control for organizations who are intent on protecting their `Image` in the event of a disaster.
In the event of a disaster, BCM takes all the incoming calls for your business and redirects them to the right people, whether they are at home, on a mobile, in a branch office or at any other location. This rerouting is transparent to your customers, who will think that it is business as usual.
The GemaTech Business Continuity Manager ``BCM`` is the world`s first cost effective solution for the intelligent management of Telecommunications services during a disaster affecting business.
The BCM builds on the existing disaster recovery services available from traditional telecommunications systems and provides intelligent, on-line, management to provide continuity of communications.
The principle behind BCM is simple - the system takes diverted call traffic, which has been re-routed by standard ``divert on failure`` systems, and intelligently re-routes each call on an individual basis.
In the event of a telecommunications failure, traditional digital telephone exchanges are designed to manage the re-routing of telephone (or data) traffic on a trunk by trunk basis. This implies that telephone connections are being re-routed in groups of 30 or more channels. In a typical system these 30 channels can be transporting calls to up to 150 individual connections, each with a unique number (Direct Dial Inwards or ``DDI``). Because of the complexity of managing each individual user`s requirements, the re-routing of telephone traffic on a call by call or number by number basis is not easily supported on traditional digital telephone exchanges.
The BCM takes the management of individual calls away from the central telephone exchange and places it were it is best supported and most needed - with the end user.
