The Universal Communication System (UCS) is a comprehensive hosted message delivery and response service. UCS provides targeted emergency notification services to client-defined groups or geographical areas – by phone, fax, pager, PDA and/or e-mail – all via the same web-enabled system. Applications include public alert and warning, internal notification, employee accountability, business continuity and much more. UCS is an offsite hosted solution which can be activated from any remote location with internet access or by phone. Please see our white paper on Trends in Hosted Technology.
Link to Hosted Paper
UCS For Government
UCS can be used to reach critical personnel and mobilize emergency responders.The UCS system is powered by an Oracle database which enables massive data storage capacity and very rapid call-list creation. Disaster Preparedness and Continuity of Operations Planning are top priority today. With Twenty First Century Communications, you can bring your agency into COOP compliance without breaking the budget. TFCC’s Universal Communications System is the safe choice, providing the features you need for a reasonable price. UCS is always on – guaranteed to be up and running even if your facilities are compromised.UCS is on the GSA Schedule, 70 – 132-52.
UCS For Business
Effective crisis communication is a key piece of your Business Continuity plan. Twenty First Century’s Universal Communication System (UCS) offers:
- Employee Notification
- Employee Accountability
- Call Center Support / Customer Service
- Supply Chain Management
- Inbound Crisis Hotlines
- Continuity of Operations
- Product Recalls
- Inter-Departmental Coordination
- Evacuations
UCS For Health Care
Whether you need to issue a medical alert or warning, share news and information, or muster your health care professionals, having a reliable and expedient means to reach a broad or targeted audience is something you simply can't be without.With TFCC you can make outbound calls and run inbound hotlines simultaneously and without interruption.
TFCC solutions are expertly engineered services that give you incredible communications capabilities without the limitations and vulnerabilities of an on-site system. TFCC offers a fully secure, ready-when-you-are solution that's off-site and off your mind. And since all future system upgrades are available automatically at no additional cost, you get a solution that will never become obsolete.
Dynamic Locator Program (DLP)
The Dynamic Locator Program (DLP) is an automated, geographically-based toll-free telephone information service which allows callers to find the nearest location of a particular resource. Callers can either speak or enter their zip code to activate the system, or they can enter the phone number from which they are calling. The DLP identifies the closest resource site using an advanced GIS mapping function and a user-defined radius.
The system administrator loads site locations and directions by sending text files and geographic coordinates to a secure web site. These text files are then converted to voice files using TFCC's innovative text-to-speech (TTS) technology.
What makes TFCC's Dynamic Locator Program so innovative is that it gives the administrator the ability to add or remove locations as needed, on the fly, via TFCC's secure web site. Changes propagate across the system immediately, so resources can be added or removed from the queue based on availability.
Pandemic Planning
High-volume, high-speed automated communications are critical in responding to pandemic situations. TFCC offers a sophisticated suite of services, including the Universal Communications System and the Dynamic Locator Program, developed to mitigate the effects of pandemics. Please see our white paper on Communication Options to Mitigate Pandemics.
Link to Pandemic Paper
