Public Alerting and Emergency Notification are critical in responding to crises. However, inbound call handling is often overlooked. Unique in the industry, TFCC’s telecom platform is designed with massive, mutually exclusive inbound and outbound capacity, allowing organizations to handle to deluge of incoming calls that result from a disaster.
With TFCC’s system, agencies can set up toll-free inbound hotlines which operate on TFCC’s telecom platform, keeping agency and local lines open for event-related critical communication. In addition to providing information to the public and the media, TFCC’s inbound capacity includes all the features and functions of its outbound alerting system, such as Interactive Voice Response, polling, password authentication, transfer to conference bridge, redirect to operator, and detailed Call Data Reporting.
Please see our white paper on the Importance of Inbound Call Handling.
Link to Inbound Paper
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