Chordiant Software has launched a tool which allows businesses to make realtime decisions on lending, enabling them to identify profitable customers and manage their risk.

The Chordiant Decision Management version 6.1 has been designed to allow companies to develop and deploy customer engagement strategies in large-scale environments.

The tool enables call centre operatives to present propositions with recommendations, taking into account customer history and behaviour.

Chordiant chief technology officer James St Jean says: "This brings together unprecedented predictive power with unparalleled ease of use in a complex, multichannel enterprise environment."