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Franklin County Uses “UCS” By Twenty First Century Communications to Advise Seniors on Heat Wave Safety
June 06, 2007
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Recent record temperatures in Central Ohio prompted Franklin County Senior Options (FCSO) to call out to senior citizens, sharing tips and techniques for staying cool during the heat wave.

Daily high temperatures from July 30 through August 5 were 9-13 degrees above the norm for the area.

On July 31, 2006 at 1:00pm, Franklin County Senior Options used the “Universal Communications System” by Twenty First Century Communications to phone 4,400 seniors with a pre-recorded message.

The message, on behalf of Franklin County Senior Options, reminded seniors to stay safe during the heat wave by observing a few simple suggestions. The following advice was given:

-Drink plenty of cool water.

-Avoid alcoholic beverages.

-Keep damp cloths in freezer to place on your head or neck.

-If your home becomes too hot, go to an air-conditioned place, such as a shopping mall, or your senior center.

-Call 911 if you or anyone in your family experiences dizziness or disorientation.

-Call your Senior Options case manager if you have any further questions.

Senior Options defined answered calls and those answered by machines or voice mail as “successful”. Initially 4,400 calls were made. “Unsuccessful” attempts such as busy signals and no-answer were retried, until ultimately 6,752 calls were made relaying the above information.

Notes for Editors:

About TFCC

Twenty First Century Communications is the leader in “hosted” crisis communication services. Located in Columbus, Ohio, TFCC has more than 17 years experience in providing high volume call response and emergency notification services. Twenty First Century provides a variety of customized, remotely run notification and call-handling services to utilities, government agencies, public safety entities, businesses and other organizations using the industry’s largest, most reliable telecommunications network. TFCC serves more than 80 utility clients with a client database representing more than 67% of the United States. TFCC processes more crisis calls than all other hosted crisis service companies combined. In September 2004, Twenty First Century managed 11 million calls, and in 2005, handled more than 20 million. During Hurricane Isabel, TFCC managed 1.2 million calls in a single day.

About the Universal Communications System (UCS)

UCS provides targeted emergency notification services to client-defined groups or geographical areas – by phone, fax, pager, PDA and/or e-mail – all via the same web- enabled system. Applications include public notification, employee accountability, business continuity and much more.

For more information please visit Twenty First Century online:

About Franklin County Senior Options

Franklin County Senior Options (FCSO) helps Franklin County residents aged 60 and older maintain their independence. FCSO also supports family members with the often- overwhelming task of caring for a frail older parent, family member, or friend with limited abilities. Since 1993, Senior Options has been providing community-based services such as home delivered meals, homemaker, personal care, respite care, adult day care, transportation, emergency response systems, and minor home repair.

Franklin County Senior Options, administered by the Franklin County Office on Aging, is the "one-stop shopping" point for information and access to senior services. A single call to FCSO at (614) 462-6200 can link older adults and their families with a caring professional trained to help solve senior problems.

Senior Options is funded by the five year Senior Services Levy passed by Franklin County, Ohio voters in 1992, 1997 and 2002.

Twenty First Century Communications

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