Second Major Award From Global Growth Consultant Recognizing Company's Contact Center Solutions
Verizon Business is the 2007 recipient of the Frost & Sullivan North American Market Leadership Award for Hosted Contact Center services. This is the second major award this year recognizing the company's Contact Center solutions.
New research from Frost & Sullivan, a leading global growth consulting company, recognizes Verizon Business for its strong Contact Center portfolio, extensive customer installed base, ability to leverage its core strengths, and its leadership in the hosted contact center marketplace.
"Verizon Business offers one of the industry's most complete suites of traditional and next-generation IP telephony solutions," said Michael DeSalles, strategic analyst with Frost & Sullivan. "The portfolio provides a range of feature-rich, modular solutions that integrate with the company's business applications and contact center products, with the goal of lowering the total cost of ownership for the end user. As the clear market leader, Verizon Business goes to market with a bevy of world-class technology providers.
"Verizon Business complements its product portfolio with a skilled and experienced Professional Services organization that manages all facets of Verizon Business' Contact Center implementation projects, including systems design and integration, software development and post-implementation production support. The Professional Services organization provides custom development and consulting services to customers, helping set Verizon Business apart from the competition," DeSalles said.
The research study praises Verizon Business for its wide range of contact center offerings that serve small-, medium- and large-enterprise customers, unlike other providers that may only have a single niche play in the marketplace.
"This award recognizes that our Contact Center solutions can drive our customers' business processes," said Mike Marcellin, vice president of global product marketing with Verizon Business. "We deliver flexible solutions that can successfully support all situations -- from at-home agents, to a seasonal workforce to regional call centers."
Frost & Sullivan also recently awarded Verizon Business the 2007 Frost & Sullivan Market Leadership Award for Hosted Interactive Voice Response (IVR) services. Verizon Business was recognized for its continual demonstration of innovative contact center solutions to meet the unique needs of its large- business and government customers.