TFCC provides Campus Connection, powered by the Universal Communication System. Campus Connection brings to bear the largest call-handling capacity available in North America today. This capacity is vitally important for reaching large contact populations and handling multiple events.
Only Campus Connection can launch thousands of simultaneous alerts. And only Campus Connection can respond to the deluge of inbound calls from parents, family members and the media providing accurate and up-to-date information with no busy signals. What this means to you is that panic and rumors will be effectively minimized.
Outbound Calling
Outdial automated voice alert and messaging to landlines and cell phones. This can be used to rapidly place calls to students, faculty and staff with messages of any duration. TFCC’s massive calling platform allows calls to be placed as rapidly as the phone system can support. Since any number of authorized users can activate the system, it eliminates “calling trees,” calling circles and similar phone contact mechanisms with simultaneous contact.
Inbound Call Handling
Inbound voice messaging is important, as during an event, parents, media and others will deluge campus phone lines seeking information. TFCC’s proven technology can divert that call traffic out of the area, play an automated message and relieve campus and local telecom circuits.
Interactive Voice Messaging
TFCC’s systems provide interactive voice messaging, permitting both inbound and outbound contacts to select from a menu and indicate location, availability, or other status. TFCC’s clients use this feature to maintain continuity of operations and establish employee accountability.
SMS Text Messaging
Text Messaging via SMS to cell phones is provided by TFCC as part of the Campus Connection communication package. Despite its limitations, it is very popular among young people. It can supplement but not replace voice calls, as it is not possible to text message land lines such as faculty offices or dormitories.
Email Text Messaging
Text Messaging via Email is also part of Campus Connection. Most cell phones are equipped with either SMS or email messaging or both, therefore TFCC offers both methods.
Email
High-volume Email to PCs is also provided.
Data
The system can store student, faculty, parent and staff profiles in TFCC’s integrated Oracle database. This enables the administrator to notify targeted groups such as all students, a single dorm, or all faculty in a specific building, etc. The database can hold unlimited profiles and attributes within profiles.
Registration
System Sign-up is easy. TFCC can provide a website where students and staff can enter contact information. Or, TFCC can accept files in a variety of formats from the Universities and load the data into the system.
Support
24/7 Support is provided both as access to the TFCC Help Desk located in TFCC’s Network Operations Center (NOC) and with a dedicated Client Manager who provides a single point of contact to each school.
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