Twenty First Century Communications (TFCC) is a technology company offering a proprietary system of automated telecommunication Software as a Service (SAS) to Government, Utilities, and the private sector.
TFCC is a national leader in hosted crisis communication services, providing High Volume Call Answering (HVCA®), Public Alert and Warning, and Internal Notification Systems. TFCC offers a variety of customized, remotely run communication services using the industry’s largest, most reliable telecommunications platform.
Twenty First Century’s services are in use every day, in the form of more than 200 client programs, such as Public Information Hotlines, Emergency Team Mobilization, Map-based Alerting, and multiple utility programs such as Outage Reporting, Field Crew Management, and several Advanced Speech Recognition applications. TFCC offers its clients Relentless Reliability, including uninterrupted service and 24/7/365 support.
Relentless Reliability
While we don't expect you'll need it much, TFCC has world-class support available in the form of a personal Client Manager and a live, around-the-clock Help Desk. They'll respond quickly and intelligently to your trouble calls and can even launch your remote notification program if necessary. And don't worry about an outage on our end.
Our systems are continually tested, ably backed up with UPS generators, and co-located at multiple, geographically redundant sites across the United States. Whatever the situation, we're always here when you need us.
Mission Statement
With an unparalleled passion for quality, we will…
- Provide unwavering customer support,
- Create practical solutions to customer problems,
- Develop enduring, proven products,
- Challenge, reward and support our employees,
- Forge critical alliances, and
- Increase market penetration and client retention to maximize growth.
Additional Statistic and Assets
Twenty First Century serves over 180 clients in the U.S., Canada and the U.K., with a database representing more than 100 million contacts. TFCC handles the outage calls for 80 major U.S. utilities, including the 10 largest. TFCC’s domestic clients reach from Maine to California and Florida to Washington State.
Recent Accomplishments
Twenty First Century’s HVCA® handles outage reporting calls for more than 80 electric utilities, representing 70% of American households. TFCC also provides outbound Telephone Alerting Systems for Public Safety. In September 2006, our system was used to safely recover an abducted child in under an hour. Post-Katrina, TFCC operated the 1-877-LOVED1s hotline for the American Red Cross, reuniting over 40,000 displaced family members.TFCC’s international division provides services in Canada and the U.K., where one partner serves the entire U.K. population
