On June 28, 2007 the San Diego County Office of Emergency Services announced that it had chosen Twenty First Century Communications as its emergency notification system provider.
The Board of Supervisors unanimously authorized the purchase of TFCC’s Universal Communications System (UCS).
The UCS system will replace an existing "reverse 911" system and will be used to notify county residents in the event of an emergency.
In the wake of the 2003 wildfires, it became clear that the county needed some type of mass notification system.
Whether the emergency is a wildfire, an earthquake, an occurrence of avian flu, or missing children, the Universal Communications System will get the right message to the right people - instantly. The County can use UCS to mobilize First Responders, inform Law Enforcement, or alert the general public.
Twenty First Century Communications’ mass notification system is more advanced than the County’s current system. In just a matter of three hours, every household in the county can be alerted to a disaster. Currently, San Diego County has a population of a little less than 3 million residents.
In addition to landline and cellular phone calls, the system is also capable of sending out mass e-mails and text messages in the event of an emergency.
Twenty First Century Communications is located in Columbus, Ohio and has more than 18 years experience in providing high volume call handling and emergency notification services. Twenty First Century provides a variety of customized, remotely run notification and call-handling services to utilities, government agencies, public safety entities, businesses and other organizations using the industry’s largest, most reliable telecommunications network. In September 2004, Twenty First Century managed 11 million calls, and in 2006, handled more than 29 million call minutes. During Hurricane Isabel, TFCC managed 1.2 million calls in a single day.
The Universal Communication System (UCS) is a comprehensive hosted message delivery and response service. UCS provides targeted emergency notification services to client-defined groups or geographical areas – by phone, fax, pager, PDA and/or e-mail – all via the same web-enabled system. Applications include public notification, employee accountability, business continuity and much more. UCS is an offsite hosted solution which can be activated from any remote location with internet access or by phone. UCS requires no additional hardware or software to be purchased or installed by the client. The system makes available on demand the largest and fastest out-dial and inbound automated telecommunication platform in North America.
For more information please visit Twenty First Century online: http://www.tfcci.com
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