Twenty First Century Communications congratulates long-time client American Electric Power, recipient of the Emergency Assistance Award given by the Edison Electric Institute.

American Electric Power (NYSE:AEP) was recognized by the Edison Electric Institute (EEI) for helping other utilities restore electric service to their customers during 19 separate emergency events in 2006.

AEP received the Emergency Assistance Award from EEI, the association of shareholder-owned electric utility companies.

More than 1,000 AEP employees and contractors provided assistance in 14 states from Connecticut to Missouri to South Carolina during events that affected service to more than 3 million electricity customers. They spent nearly 85,000 accident-free employee hours restoring power in the wake of snow and ice storms, thunderstorms, high winds, tornadoes and tropical storms.

Twenty First Century Communications has been providing AEP with HVCA® since 1991.  HVCA® is a vitally important automated communication and data delivery program that helps utilities maintain excellent customer service even in the event of major outages. The HVCA® service is designed exclusively for use by electric utility companies and can be easily integrated into an existing operation, enhancing customer service programs and tying into call center and operations systems.

About TFCCI
Twenty First Century Communications, Inc. is an Ohio-based privately held corporation founded in 1989. TFCC is the leader in “hosted” crisis communication services, with more than 17 years experience in providing high volume call response and emergency notification services. Twenty First Century serves over 80 major utility clients in North America covering more than 67% of American utility customers, as well as serving over 4 million customer meters in the United Kingdom. TFCC processes more crisis calls than all other hosted crisis service companies combined. In September 2004, Twenty First Century managed 11 million calls, and in 2005, handled more than 33 million. During Hurricane Isabel, TFCC managed 1.2 million calls in a single day.

For more information please visit Twenty First Century Communications online: http://www.tfcci.com

About AEP
American Electric Power is one of the largest electric utilities in the United States, delivering electricity to more than 5 million customers in 11 states. AEP ranks among the nation's largest generators of electricity, owning nearly 36,000 megawatts of generating capacity in the U.S. AEP also owns the nation's largest electricity transmission system, a nearly 39,000-mile network that includes more 765 kilovolt extra-high voltage transmission lines than all other U.S. transmission systems combined. AEP's utility units operate as AEP Ohio, AEP Texas, Appalachian Power (in Virginia and West Virginia), AEP Appalachian Power (in Tennessee), Indiana Michigan Power, Kentucky Power, Public Service Company of Oklahoma, and Southwestern Electric Power Company (in Arkansas, Louisiana and east Texas). The company is based in Columbus, Ohio.

Other useful links:
http://aep.com
http://www.aep.com/newsroom/newsreleases/default.asp?dbcommand=displayrelease&ID=1333
http://www.tfcci.com/page8155.cfm