Region: Corporate      Government
You are not logged in    Login
IDS Emergencymanagement
  The Information Resource for the Emergency Management Industry!
Browse Emergency Products & Suppliers By Category
Browse Emergency Whitepapers By Sector
Browse Emergency Management Events By Category
Participation Options
Free Listing
Interested In Exhibiting?
Submit Events
About IDS Emergency
Submit News
Emergency Management Newsletter
Press ReleaseClick Here to view Press Releases
Exhibitor Category Logo
India Call Center Industry Defends Data Safety Record
October 09, 2006
Click HereView Participation Packages
Click Here
Add paper

The body representing India's booming outsourcing business insisted Saturday that the country was a safe place to do business following a British TV news sting showed alleged call center fraud.

Britain's Channel 4 aired a documentary Thursday purporting to show how the data of thousands of British customers could be stolen and sold by call center employees for as little as US$15.

"Security is a number one priority," said the National Association of Software and Services Companies (NASSCOM) president Kiran Karnik, in a statement.

He cited a recent investigation of call centers in India by Britain's Banking Codes Standards Board which found that "customer data (in India) is subject to the same level of security as in the UK." Karnik's comments came after Britain's privacy watchdog announced Friday it would probe charges by the Channel 4 Dispatches program that made headlines in Britain. It said it was concerned by any breaches of security, particularly if they involved confidential banking details.

The TV program showed people offering to sell credit card numbers, passwords and other information obtained from Indian call centers.

NASSCOM, which represents India's US$24 billion information technology and outsourcing industry, is anxious to safeguard the sector's reputation from any allegations that India is lax on security.

The group said it had written to the British program makers requesting their "immediate cooperation" and to provide details of the allegations "that would have enabled prompt action against the alleged criminals."

But it said they had refused to cooperate.

The software body said "an investigation by the Indian police is already well underway."

"We take any alleged breach of security extremely seriously. The fact there was no suggestion of customers suffering financial loss in Dispatches' report does not diminish the priority we give to all security issues," Karnik said.

New planned legislation to strengthen India's already-tight (data protection) laws would "ensure the globally best cyber environment," he added.

The trade body has trained 1,800 Indian police officers in detecting cyber-crime, a NASSCOM official said.

India's outsourcing industry has been shaken by a series of security breaches.

Last year, police arrested several employees employed in the western city of Pune on accusations of robbing New York bank customers of thousands of dollars by persuading them to reveal their Internet banking passwords.

In June, police accused an employee in the high-tech city of Bangalore of selling customer bank details to fraudsters in Britain who stole money from their accounts.

Source

Other News
IBM and Red Hat Achieve Highest Security Certification for Linux on IBM Servers
FBI Working to Bottle up 'Botnet'Hackers
Microsoft Patches 17 Flaws in Client Products
Websense Unveils Industry’s First Information Leak Prevention Software with Web Intelligence
SSH Announces First End-to-End Security Solution for Securing Data across Multi-Platform U.S. Government Computing Systems Using Common Access Cards
Featured Whitepaper
High-Volume Inbound Call Handling Capacity – Critical for Co...

During a crisis, an agency’s inbound telecommunication system can be overwhelmed ve...

                     Read more

 

Industry IDS, Inc.
Business Continuity Institute Continuity Central Open GIS Consortium, Inc Spatial Technologies Industry Association Ambulance Manufacturers Division
ACP
DELEGATES
13216
Conference Sectors  Case Studies  List of Papers  Exhibition Sectors  Vendor Presentation  List of Exhibitors  Industry News  Sponsors  All Exhibitors  All Papers  Sitemap  Registration Links ]

 :: IDS Plastics :: IDS Water ::IDS Packaging::IDS Publishing/Media ::IDS Healthcare Management ::IDS Environment::IDS Power/Energy::  

Industry IDS, Inc. – Online Tradeshow, Exhibition, & Buyers Guide Solutions