TFCC provides High Volume Call Answering (HVCA) and other services to over 80 major utility clients in North America, covering more than 70% of American utility customers, as well as serving over 4 million customer meters in the United Kingdom. HVCA by Twenty First Century is a vitally important automated communication and data delivery program that helps utilities maintain excellent customer service even in the event of major outages. The HVCA service is designed exclusively for use by utility companies and can be easily integrated into an existing operation, enhancing customer service programs and tying into call center and operations systems. |
