Media Restore Service
ActionFront Data Recovery Labs is under contract with Quantum Corporation to provide Media Restore and Data Migration Services for DLT and SDLT under the name Quantum Storage Data Services. If you require Media Restore or Data Migration Services to or from DLT/SDLT, please contact us.
ActionFront`s Media Restore Services are often the solution to situations where the support equipment, time and resources are not available to restore archived data. Data stored on legacy media such as tapes, or on alternative platforms like Unix or Novell may now be required but the operating environment and people know how are long gone. The media restore service is also used for restoring data evidence in archived data systems.
ActionFront begins the process with a free evaluation to determine the nature and extent of the requirements. A firm quote is then presented for review and approval.
Media Restore Services Price
ActionFront`s Labs experience in these types of scenarios ranges from the most straightforward and basic all the way through project level cases that have taken months to resolve. As you may expect, no two scenarios are identical in all respects. Therefore, this uniqueness makes it impossible to give a realistic indication of pricing without knowing all the facts for a particular case.
Over the phone, our highly trained Customer Service Consultants will be able to give you some idea of what pricing you would be looking at given your particular configuration and set of circumstances. Sending in your case for a no obligation evaluation will give us all of the information we would require to give you a firm quotation for your media restore requirements.
Media Restore Services Turn-Around Time
Timing for the media restore services is not possible without evaluating the specific requirements. For example: Timing could be only a few days for 2-10 tapes or several weeks for 1000`s of tapes. A good estimate of time is provided at the completion of the initial evaluation along with a firm quote for your consideration.
Forensic Support and Electronic Data Storage
ActionFront is a member of the High Technology Criminal Investigation Association (HTCIA ) http://htcia.org
eForensics, Digital Forensics, eDiscovery all revolve around the process of finding information (resident on digital media) that can be certified as evidence in a criminal, civil or corporate investigation.
Data Recovery can be an important step in the eForensics process. When the media being investigated is rendered inaccessible (e.g. accidentally or intentionally damaged or corrupted) or the number of media large (e.g. 1000 tapes) or the data is on old technology, professional in-lab data recovery/media restore is often required. Providing access to the data on the problem media is where ActionFront can help.
Unlike many data recovery companies, we do not claim to be experts in forensics; we do however understand and actively support eForensics. Many law enforcement, legal and corporate investigators rely on ActionFront when they need data recovery in the course of an investigation.
ActionFront`s focus is to make the data accessible and useable and provide chain-of-custody support based on our ISO 9001:2000 certified process. We leave the actual forensics work to our customers who are eForensics experts.
ActionFront`s experience ranges from the most straightforward and basic to the most complex. Initially over the phone, our highly trained Customer Service Consultants will be able to listen to your situation and requirements and give you advice on how to proceed and how our service may be of help. Call our Toll Free Number 1-800-563-1167
Case Studies
In a recent case, a large bank`s customer data was exposed when their end-of-life servers were sold off in an ``un-scrubbed`` condition due to a clerical error. They retrieved their drives (2 RAID sets) but were unable to access the data, even with 3 days of support work from the original vendor. ActionFront recovered their data within 24 hours of being called in - on a weekend.
Swiss Air Disaster
``Presented to ActionFront Data Recovery Labs for valued assistance during the investigation into the tragic crash of Swiss Air Flight 111, on September 2nd, 1998 near Peggy`s Cove, Nova Scotia`` Insp. A. Lathem O/ic Swiss Air Task Force
Murder Investigation
During the course of a recent investigation, the police seized the computer of a murder suspect accused of killing his wife. After briefly reviewing the contents of the system, the hard drive failed and the police were unable to make the forensics image they required. The system was brought to a specially secured area in the ActionFront lab where a senior technician worked on it under the supervision of a police officer. This particular case required an ``internal recovery`` including a head-assembly transplant and the resulting mirror image contained some errors. The programmers were able to repair the damaged file structures ultimately resulting in a virtually perfect recovery. The police used the mirrored data to complete their investigation and justice prevailed.
Child Pornography
A notebook PC belonging to a suspect in a child pornography case was physically damaged and the data on it could not be accessed in the police crime lab. (The police believed that the suspect had attempted to destroy the notebook.) The police called ActionFront. We set up a secure area with a dedicated senior technician and invited the detective to oversee the data recovery procedure. This case involved fixing the hard drive PCB and the internal ribbon cables and soon yielded a perfect image. Based on the recovered data the police were able to conclude a successful investigation.
Employee Sabotage
ActionFront has recovered data in several cases involving human resource disputes. Typically, a ``disgruntled employee`` has been fired or disciplined ``for cause``; for example they have stolen client data or downloaded pornography onto corporate computers. The employee has tried to destroy incriminating evidence by deleting files or physically damaging the system. Sometimes they have been fired for non-technology related reasons but sabotage the employers` computer systems as a method of revenge. The employers or their legal team send the media to ActionFront to regain access to their data or to find evidence that can be used against the offending employee.
