INSTAR SERVICES GROUP

The InStar Mission

Our mission at InStar is to be the premier provider of nationwide service in the disaster response and property restoration industry. A full complement of recovery services is available through our 28 regional office network.

We will fulfill that mission by consistently delivering outstanding services to every customer. Toward that end:

• We train and maintain a highly professional and caring staff dedicated to satisfying each customer's needs.
• We will approach those needs with a sense of urgency and a level of personal commitment necessary to meet them and to achieve our own goals of quick response, quality performance and maximum results.
• We will offer a full complement of seamless services to support our clients from the moment they call us until we complete their job.
• We will manage our business in a responsive and responsible way that assures our own fiscal health and provides the best value for our customer.

Products & Services

When disaster strikes and you need to be back in business quickly, InStar Services Group is the one to call to get results.

As an industry recognized large loss recovery expert, InStar is both experienced and highly mobile. Toward that end, our disaster recovery teams will be at your location within hours. We will work with you and your insurer to assess the recovery needs and formulate a critical path of recovery. InStar will determine the appropriate course of action and engage in the necessary equipment and manpower required to stabilize your loss. In doing so, we minimize your damage and business interruption.

Our national catastrophic recovery team is comprised of specialist in commercial drying, document and valuable records recovery and building and contents restoration and reconstruction. We have successfully performed emergency mitigation for all large scale commercial enterprises including hospitals, churches, industrial facilities, universities, retail and multi-family properties.

InStar’s goal is to get every business back in operation fast and with minimum disruption. We have unmatched experience in working with the insurance industry, risk managers and property managers alike. Our Staff will provide thorough project management and personal assistance throughout the recovery process.

Regardless of the size of your business or the magnitude of your loss, InStar Services Group can get you up and running again-quickly, safely and cost effectively. We are dedicated to meeting your mitigation needs and will bring you the highest standards of integrity and professionalism to that task.

• 24 hour emergency Board ups
• Drying and Dehumidification
• Smoke and odor removal
• Selective demolition
• Reconstruction
• Structural cleaning
• Contents Restoration
• Document recovery
• HVAC Decontamination
• Project management
• Mold Remediation
• Business Continuity
• Critical Path Recovery
• Consulting
• Accredited Educational Seminars

Emergency Plan

Goal
The goal of our PREP Plan is to identify and quantify the potential operational and financial risks associated with business interruption, interdependency and contingent business interruption loss exposure. It determines which processes pose the most critical loss potentials to operations if lost for a sustained period.

Definitions

• Business Interruption: direct property damage losses that interrupt operations.
• Interdependency: the effect a business interruption would have on another operation.
• Contingent: the effect of a loss of a key supplier to the College.
• Catastrophic: is intended to mean the total or near total destruction of a facility, process or location.

• Provide a framework for understanding and organizing what is needed to meet and withstand the economic challenges of a disabling business interruption.
• Establish the interrelationship of this disaster recovery and business continuity-planning project as the preferred provider for disaster restoration.
• Determine whether or not a business is vulnerable to a wide range of hazard exposures.
• Identify and evaluate departments and facilities performing unique or specialized services and functions.
• Evaluate critical equipment that supports key services and its replacement time.
• Estimate the potential downtime from a variety of disasters.
• Identify and evaluate dependencies and interdependencies between multiple faciilites
• Evaluate vital records management storage practices.
• Evaluate voice and data communications between facilities and identify those that are critical to continued operations.

• Develop realistic recommendations for contingency and disaster recovery plans.
• Determine which processes pose the most critical loss potentials to operations.
• Ensure that business interruption risks are appropriately handled, through proper planning, contractual transfer, loss prevention and or insurance.
• Assure that the disaster management function within the business is part of the business’ competitive business strategy.

Locations

For more information contact k.crist@instarservices.com
For emergency services call 1-866-INSTAR-5 or e-mail us @ claims@instarservices.com
For other locations please click here